Return & Refund Policy


At Kasora Tea, your satisfaction is important to us. We carefully source and pack every order to deliver the highest quality loose-leaf teas.

Australian Consumer Law

This policy complies with Australian Consumer Law (ACL), which provides guarantees for products that are faulty, damaged, not as described, or unfit for purpose.

Change of Mind Returns

Due to the nature of tea as a consumable product, we do not accept returns or exchanges for change of mind, including:

  • opened or used tea products

  • sale or promotional items

Damaged, Incorrect, or Faulty Orders

If your order arrives damaged, incorrect, or with a quality issue, please contact us within 7 days of delivery.

Email: info@kasoratea.com.au

Please include:

  • your order number

  • a brief description of the issue

  • clear photos (for damaged items)

We will review your request promptly and, if approved, provide a replacement or a full refund to your original payment method.
Return shipping costs are the customer’s responsibility unless the issue is due to our error.

Non-Returnable Items

  • opened or used tea products

  • change-of-mind purchases

  • sale or promotional items (except where required under ACL)

Thank you for your understanding. These measures help us maintain food safety standards while delivering fair and premium service.