Help & Questions
Orders & Shipping
Where do you ship from?
All Kasora Tea orders are packed and shipped from Tasmania, Australia.
Do you ship Australia-wide?
Yes, we ship Australia-wide. Shipping options and costs are shown at checkout.
How long does delivery take?
Orders are usually dispatched within 1–2 business days. Delivery times vary depending on your location.
Do you offer free shipping?
Yes. Free shipping is available on orders over $60 AUD.
Product & Quality
Is Kasora Tea single-origin?
Yes. All Kasora Tea products are single-origin, estate-grown Ceylon tea from Sri Lanka.
Do you add flavours or additives?
No. We do not add artificial flavours, colours, or fillers.
Is your tea fresh?
Yes. Our tea is packed in small batches in Australia to preserve freshness, aroma, and quality.
What types of tea do you sell?
We offer premium Ceylon black teas in loose-leaf and pyramid tea bag formats.
Brewing & Use
How should I brew Kasora Tea?
Use fresh water heated to 95–100°C and steep for 3–5 minutes, depending on your preferred strength.
Can I reuse the tea leaves?
Yes. High-quality loose-leaf tea can often be brewed more than once.
Returns & Issues
Can I return my tea if I change my mind?
Due to food safety reasons, we do not accept returns or exchanges for change-of-mind purchases.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery, and we will assist you promptly.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, PayPal, Apple Pay, and Google Pay, along with other secure online payment options available at checkout. All payments are processed through trusted, encrypted systems for your safety.
Is my payment information safe?
Yes. All payments are processed securely through encrypted payment gateways.
About Kasora Tea
What makes Kasora Tea different?
Kasora Tea offers authentic, single-origin Ceylon tea with no compromise on quality, purity, or heritage — thoughtfully packed in Australia.
Is Kasora Tea ethically sourced?
Yes. Our tea is sourced from trusted Sri Lankan estates that follow responsible growing and harvesting practices.
Contact & Support
How can I contact Kasora Tea?
You can reach us anytime at kasoratea.com.au. We aim to respond within 24 hours.